Reinventing BNPL

ecommerce 3640321 1280 Reinventing BNPL Customer Service

As BNPL business grows, it is also facing some challenges. It is important for players to make it as frictionless and wedded to the customer’s journey and the emerging digital ecosystem

Why cross-selling Third Party Products can be costly for banks!

alien 4251449 1920 Why cross-selling Third Party Products can be costly for banks! Customer Service

[dropcap]T[/dropcap]he rationale for cross sell focus in banks is not difficult to understand. It creates win-win for all stake holders- Banks get additional income, Employees get brownie points, better appraisals and Customers get access to a wider product suite at a convenient point of sale. The research around the world seems to support this. Cross-sell […]