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  • Hey bank, I don’t care about your technology.

    Hey bank, I don’t care about your technology.

    9 minutes

    You launched that industry first AI powered decisioning suite. Your entire competition announced exactly the same. Meanwhile your IVR is still a fossil from 1998. Your account opening still can’t resolve a simple deviation. There is something wrong in the way Banks talk about technology. This essay explores what’s wrong…


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