If BNPL (Buy Now Pay Later), then why not PNBL?
We have seen phenomenal growth in the BNPL (Buy Now Pay Later) segment in recent past, why not also have PNBL – Pay Now Buy Later. Kartik Swaminathan explains
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What Banking is Not: The Product Mindset
The ‘Product Mindset’ in Banking has created artificial limitations on customising banking services leading to loss on trust on Banks. Instead Banking requires a ‘Service Mindset’- deeper customer understanding, endeavour to provide better service fit and orientation to deliver solutions at the moment of truth. Amit Balooni shares his perspectives