Is Loan a Product? (SME Lending Models 4)

Admin Is Loan a Product? (SME Lending Models 4) banking products

Lending business can be summed up in two sentences: I (customer) need money. You (Bank) give money and charge interest. But lending isn’t so simplistic! Consider the permutations- ‘I need money now, but you will give after 4 weeks.’ ‘You are reluctant but may give loan with 110% security. I don’t have it.’ ‘You give […]

What Banking is Not 1: The Product Mindset

kitchen 81644 1920 What Banking is Not 1: The Product Mindset banking products

The ‘Product Mindset’ in Banking has created artificial limitations on customising banking services leading to loss on trust on Banks. Instead Banking requires a ‘Service Mindset’- deeper customer understanding, endeavour to provide better service fit and orientation to deliver solutions at the moment of truth. Amit Balooni shares his perspectives