Featured Essay
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Hey bank, I don’t care about your technology.
9 minutesYou launched that industry first AI powered decisioning suite. Your entire competition announced exactly the same. Meanwhile your IVR is still a fossil from 1998. Your account opening still can’t resolve a simple deviation. There is something wrong in the way Banks talk about technology. This essay explores what’s wrong…
More Essays
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Hyper-Personalisation in Banking: The Paradox of Customisation
8 minutesHyper-personalisation promises to revolutionize banking by creating a “Segment of One” experience, but the path is riddled with complexities. Challenges of execution and technological demands…
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The Digital Trap: What Deflates a Bank’s Push for Digital Change?
4 minutesBanks are diving headfirst into the digital age, eager to revolutionize their operations with cutting-edge technology. But beneath the sleek, modern facade lies a hidden…
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Why Transformation Initiatives Fail Miserably: The Cultural Pitfalls
4 minutesIt seems obvious that any organisation will need to evolve in line with customer needs and competitive pressures. While ideas of change may be inspiring,…
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ONDC: Potential Impact on the Digital Marketplace
3 minutesOpen Network for Digital Commerce (ONDC) is a new initiative in India aiming to transform the digital marketplace by creating an open network for buyers…
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Accelerating Financial Recovery: Leveraging ODR in the Banking Sector
6 minutesBy aligning Online Dispute Resolution processes with the principles outlined by the RBI, Banks and financial institutions can navigate disputes efficiently, reduce recovery time, and…
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