rbi

  • Banking on SPAM?

    In a recent survey we found 86% of participants reported Banks and FIs to be the biggest spammers. Banks need to realise that every interaction with customers, existing or potential, is a moment of truth. Pestering only leads to increased trust deficit as the customer starts to see an ‘aggressive marketer’ and not a ‘trusted partner’

  • Global Central Bank Policy Rates

    From – 0.75% (Switzerland) to almost Zero in most of Europe to around 4% in India, Central Banks in most economies remain accommodative. Although inflation mostly remains benign, some high inflation economies like Argentina (38%) and Venezuela (39%),  have their plates overflowing with challenges. While the GDP projections are encouraging, whether cheaper credit can fuel a rebound in economic activity, remains to be seen.