Essays on rational absurdity of banking
The ‘Product Mindset’ in Banking has created artificial limitations on customising banking services leading to loss on trust on Banks. Instead Banking requires a ‘Service Mindset’- deeper customer understanding, endeavour to provide better service fit and orientation to deliver solutions at the moment of truth. Amit Balooni shares his perspectives
“A box without hinges, key or lid, yet golden treasure inside is hid.” – JRR Tolkein Following the wrong trail The story of ‘Fortune at Bottom of the Pyramid’(BOP)was told by Late C K Prahalad and Stuart Hart way back in 2002 in which they articulated the wrong assumptions that…
World is a not flat! No matter how much the globalisation theorists may want you to believe, the world post 9/11 is no longer flat but rather becomean undulated surface. 2008 recession has only added fuel to the fire. On one hand, the growing threat of terrorism has made us…
Artificial Intelligence can simplify banking- relieve the pain of redundant forms, cumbersome documents and slow processes and even manage investment portfolios. It can help banks be nimble and efficient. But are there any limitations and side effects? Amit Balooni evaluates