Organisation Culture
It seems obvious that any organisation will need to evolve in line with customer needs and competitive pressures. While ideas of change may be inspiring, execution without culture prep will deflate them as easily. Here are some lessons I have learned the hard way
[dropcap]T[/dropcap]he rationale for cross sell focus in banks is not difficult to understand. It creates win-win for all stake holders- Banks get additional income, Employees get brownie points, better appraisals and Customers get access to a wider product suite at a convenient point of sale. The research around the world…
Many in the banking industry have talked about the amazing cost savings that WFH brings. But beyond some savings, there are many costs we may have paid too. Amit Balooni evaluates the impact this may have on the risk management culture in banks
Critical Thinking concepts can help build a robust credit risk culture that relies on logic and objectivity and minimises biases. Amit Balooni shares his perspective on how common fallacies may lead to selective data being used for credit decisioning
Financial analysis is the most exciting part for many bankers. Evaluation of ratio trendlines, NWC availability or future cash flows is logical & fun way to credit decisioning. Possibly the next best thing to being an oracle! Who can counter argue when nos. show the future? Here is what spoils…
The ‘Product Mindset’ in Banking has created artificial limitations on customising banking services leading to loss on trust on Banks. Instead Banking requires a ‘Service Mindset’- deeper customer understanding, endeavour to provide better service fit and orientation to deliver solutions at the moment of truth. Amit Balooni shares his perspectives
